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A world of opportunity
Over 45% of web users say they have posted a review online. 1 Social information on the web is vast and not only limited to review sites; with social media, users are posting their opinions and recommendations more frequently than ever in a wide range of repositories that would, without the right tools, be impossible to fully explore.
Convergent Mobile offers technology that taps into unstructured web data to generate insights that are actionable and immediate. A one star rating increase on major review website, according to an independent report, can lead revenue to a revenue increase up to 9%.2 Insight into what customers value paves the way for changes that satisfy, leading to measurable changes in opinion, increased revenue and heightened customer retention.
- Socially Intelligent Algorithms
- Convergent Mobile technology taps into unstructured web data to generate multiple insights per review that are actionable and immediate. A one star rating increase on major review website, according to an independent report, can lead revenue to a revenue increase up to 9%.2Now even deeper insights are possible into customer sentiment, paving the way for measurable changes, increased revenue and heightened customer retention.
- Industry-Specific Categories
- The collection of social intelligence can be tailored to your business' needs. Our reporting is able to separate opinions and values into categories that are industry-specific, for example menu selection and quality of service for restaurants. With relevant insights, you are empowered to make the changes that matter most and that generate the greatest impact.
- Trend Tracking
- Our intelligence can detect trends as they begin to gather momentum, enabling you to mobilize strategies to take advantage of them before they go viral. Staying ahead of the curve means staying in touch with your customers and staying ahead of the competition.
- Actionable Reports
- Our social intelligence insights are presented in reports that are optimized for not only understanding feedback and trends but for creating action. Automated distribution of custom hierarchical reports means that everyone from the CMO to the local franchisee, has a full understanding of what matters to them. Our intelligence hands you the keys for turning feedback from unstructured web data into concretely actionable opportunities.
2Harvard Business School